EDUCATION

THE UNIVERSITY OF TEXAS AT AUSTIN, May 2014
Master of Science in Information Studies
Specialization: Global Media and Research Analysis

NORTHWESTERN UNIVERSITY
Bachelor of Science in Communication, June 2005
Majors: Radio/Television/Film and History

EXPERIENCE

INDEED
User Experience Researcher, November 2020-Present
• Plan and conduct mixed methods UX research to lead product discovery and validation of internal tools
• Analyze findings, build user journey maps and present research readouts to the product teams
• Developed “About Our Users” sessions to showcase and build compassion for our internal users
• Mentor to two colleagues: an Associate UXR and a Program Manager via the Women@Indeed group

SOLARWINDS
Senior User Experience Researcher, August 2016-Present
Associate User Experience Researcher, June 2014-August 2016
• Planned and conducted UX research on complex IT products to deliver insights to product teams
• Designed and developed a user contacts database compliant with GDPR processes
• Created and analyzed surveys to gather quantitative data on user roles, tasks and product usage
• Established and maintained relationships with the worldwide network of users and company partners

THE SCHOOL OF INFORMATION AT THE UNIVERSITY OF TEXAS AT AUSTIN
Teaching Assistant for the Associate Dean, January 2014-May 2014
• Managed and created the online course website
• Assisted with research and edited papers before submitting for publication
• Answered and guided research questions for PhD students at weekly office hours

PERRY-CASTAÑEDA LIBRARY AT THE UNIVERSITY OF TEXAS AT AUSTIN
Access Services Graduate Research Assistant, January 2013-June 2014
• Managed a large-scale processing project moving over 6,000 volumes from the Collections Deposit Library and the high-density Library Storage Facility to the Joint Library Facility
• Managed the Current Periodicals and Microforms Maintenance department
• Assessed current periodicals to prepare for binding and troubleshoot lapses in current subscriptions
• Hired, trained, and supervised the workflow of a team of four student workers
• Used Millennium Integrated Library System and Sierra Services Platform to update library item records
• Reclassifed books from the Dewey Decimal System into the Library of Congress classification scheme
• Processed bimonthly payroll and tracked monthly periodicals and microforms statistics

AMERICAN THEATRE ARCHIVES PROJECT: Austin, TX
Project Archivist at ZACH Theatre, October 2013-Present
• Initiate the archives and preservation process of company artifacts
• Assess the current records of each department and provide recommendations for document retention
• Manage a team of volunteers and interns to archive and house the materials in archival-safe storage

HARRY RANSOM CENTER: Austin, TX
Costumes and Personal Effects Volunteer, October 2012-January 2014
• Cataloged costumes and personal effects from the Robert De Niro collection and other acquisitions
• Processed digital images for the online database using Adobe Photoshop and FileMaker Pro
• Housed the materials in archival-safe boxes and package the boxes for climate-controlled storage

MYXER SOCIAL ENTERTAINMENT: Austin, TX
UX Intern, December 2012-January 2013
• Cataloged responses to user feedback and responded to customer support emails on a daily basis
• Developed bi-weekly issue reports to improve website accuracy
• Assisted with usability tests to improve the website and develop the Myxer Social Radio app

THE OLD GLOBE THEATRE: San Diego, CA
Full-time Wig Assistant and Wardrobe Crew, November 2006-August 2012
• Managed wigs and makeup backstage and quick-changed actors in a fast-paced environment
• Carefully preserved the wigs, facial hair and costumes for eight or more performances a week
• Hand-tied and styled custom wigs and facial hair according to the designer's renderings
• Documented each wig’s history and cataloged the wig and makeup inventory after every show’s close

SAN DIEGO ITALIAN FILM FESTIVAL: San Diego, CA
Copywriter, Festival Volunteer, June 2011-August 2012
• Composed taglines and compiled descriptions of featured Italian films used in all print material
• Proofread and revised Excel schedules, member emails and press releases
• Presented background history on films and handled ticketing at film screenings

CALIFORNIA STATE PARKS: San Diego and San Clemente, CA
Interpretive History Volunteer, July 2010-August 2012
• Transcribed oral histories for the Crystal Cove oral history project
• Researched and developed hands-on exhibits for the San Clemente State Park Visitors Center
• Revised period attire database and updated photo catalog
• Constructed the replica of California’s oldest known quilt with fellow Old Town volunteers

LA JOLLA PLAYHOUSE: Jolla, CA
Wardrobe Supervisor, Costume Shop Assistant, September 2006-March 2009
• Repaired costumes, coordinated quick changes and oversaw the wardrobe team as wardrobe supervisor
• Constructed each designer’s costume concepts and shopped for costumes to match the design
• Collaborated with costume design assistant to purchase and organize understudy costumes for Memphis

BERKELEY REPERTORY THEATRE: Berkeley, CA
Costume Shop and Wardrobe Intern, August 2005-June 2006
• Worked with the costume shop draper and tailor to construct costumes for shows
• Recorded the costume fitting notes for costume designers and organized the notes in the costume Bible
• Wardrobe assistant and dresser on Culture Clash’s Zorro in Hell

REINVENTIONS GLOBAL FILM STUDIO: New York, NY
Executive Assistant to the President, June-September 2003
• Recruited interns by contacting local colleges, conducting phone interviews and scheduling office interviews
• Assisted with building the online film archive and reviewed films for acquisitions

NBC STUDIOS: Palatine, IL
Production Assistant for the Breeder’s Cup, October 2002
• Ran food and equipment to camera crew
• Made Bob Costas a PB&J sandwich

SKILLS

Programming: HTML, CSS, MySQL, PHP, XML
Programs: Adobe CS, ArcGIS, Excel, FileMaker Pro, Final Cut Pro, Microsoft Office, Millennium Integrated Library System, PowerPoint, Sierra Services Platform, Social Media, Word

LEADERSHIP

STUDENT ASSOCIATION OF THE SCHOOL OF INFORMATION (SASI)
Financial Director, October 2013-May 2014
• Managed and monitored the budget and expenses
• Coordinated conference grant application process for all School of Information students
• Maintained the inventory for merchandise and organize sales of the merchandise
• Planned and organized the end of semester parties with co-directors

SPECIAL LIBRARIES ASSOCIATION (SLA) LEADERSHIP SUMMIT
Student stipend award winner, January 2014
• Attended all panels and board meetings at the annual summit
• Active member and participant in the SLA Texas Chapter